This is where we usually start. Our clients come to us with a problem that needs solving; they arise in many different forms and usually can be solved in a number of different ways, all of which will have variations of complexity, budget, staff and time requirements.
We analyse the problem with our clients to scope out what needs to be done in order to achieve the desired outcome. Depending on the scale of the problem, this may only involve a small number of stakeholders, but often needs input from a wider set of management and employees who will have deeper knowledge of day to day challenges and the impact that any changes will have.
Some "problems" may not be identified as such by the client, they may just identify them as necessary improvements, but don't know how to go about instigating those improvements.
We have many examples of projects that we have completed, all of which have led to excellent return on investment for our clients, some being quick wins, whilst many are larger scale, long term solutions bringing greater profitability through streamlining and automation, with huge improvements in staff job satisfaction.